📜 Privacy Policy (Template)

Effective Date: 01-09-2025
Last Updated: 01-09-2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from Crafty Projects (“we,” “our,” “us”). By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, billing/shipping address, payment details.

  • Account Information: Login credentials, profile details (if you create an account).

  • Transaction Data: Orders, payments, refunds, order history.

  • Technical Data: IP address, browser type, device type, operating system.

  • Cookies & Usage Data: How you use our site, pages viewed, time spent.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Manage your account and provide customer support.

  • Improve our website, services, and user experience.

  • Send transactional emails (order confirmations, shipping updates).

  • Send marketing communications (only with your consent).

  • Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Service Providers: Payment processors (e.g., PayPal), shipping providers, IT services.

  • Analytics & Advertising: Google Analytics, Facebook Pixel (if enabled).

  • Legal Compliance: If required by law, regulation, or court order.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience and track website activity. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Payment Information

We use third-party payment gateways, PayPal to process payments. We do not store or have access to your full payment card details.

7. Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

8. Your Rights (UK & GDPR)

If you are in the UK or EU, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

9. Security

We implement reasonable security measures (SSL encryption, secure servers, password protection) to protect your personal information. However, no system is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: craftworkcottage@live.com
📍 Address: available upon request